FAQ

What are the Minimum System Requirements My Computer Must Meet?

These requirements encompass a wide variety of systems, if yours does not fulfill the requirements, it is suggested that you update your computer. Many of the updates are free and will greatly enhance your online experience.

  • Microsoft Windows 2000, XP or Vista
  • Internet Explorer 6 or higher (Internet Explorer 7 recommended)
  • JavaScript enabled
  • Pentium 300 MHz or greater
  • 64MB of RAM
  • 56K or faster modem

Browser Settings

  • Popup Blockers set to off
  • Privacy set to Accept all Cookies

How Do I Handle Pop-Ups?

Pop-up windows need to be enabled in order to launch courses and exams. Pop-up blockers come standard on most toolbars, such as Yahoo, Google and AOL. Multiple pop-up blockers can be enabled at the same time, causing additional restrictions. Each pop-up blocker must be configured separately.

To temporarily disable pop-up blockers

Hold down the CTRL key and left click on the link.

Configuring pop-ups for Internet Explorer 7

  1. Click the Tools menu near the top of the web browser and hover your cursor over the Pop-up Blocker option on the drop-down menu.
  2. Click Turn On Pop-Up Blockers, which will allow Pop-up Blocker Settings from the fly out menu.
  3. Click Tools again from the menu bar and then Click on Pop-up Blocker Settings.
  4. Type your company URL (web address) to the area labeled “Address of website to allow:” Example: http://www.examplecompanyname.com/
  5. Click Add and then click Close.

Get Additional Help Configuring Pop-up Blockers

How Do I Fix Display Problems?

Please ensure that you are using the most current version of Microsoft's Internet Explorer. Check with your Tech Support Team to see if they have a version optimized for your web browsing experience.

  1. Minimize all windows and go to your Windows Desktop.
  2. Right-click an empty place on your screen and select Properties from the dropdown menu.
  3. Select the Settings tab at the top far right in the Display Properties dialog box.
  4. Move the slider in the Screen Resolution box to 1024 x 768.
  5. Click OK to accept the changes and to close the dialog box.

Helpful Hints for Best Display

  • Maximize windows when viewing the course material by left clicking the Maximize button at the top right of the browser window.
  • Internet Explorer 7 includes a zoom button (bottom right corner) for changing the text size.
  • Get more screen space by toggling the F11 function key located above the number keys at the top of your keyboard.

How Do I Test My Audio System?

  1. Click the Start button in the bottom left corner of your screen.
  2. Select Control Panel in the right column, and then double-click Sounds and Audio Devices.
  3. Ensure that the Mute option is not checked and that the Device Volume slider is at least midway high.
  4. Click the Speaker Volume button towards the bottom to ensure both speakers volume settings are at least midway. (This feature may not be available on all machines).
  5. Check the audio by selecting the Sounds tab at the top and then choose Asterisk in the Program Events window at the bottom. The right-arrow button to the left of the Browse button will play a sound for the selected feature.
  6. Close the dialog box and return to your courses once you know your audio is working.

How Do I Clear My Web Browser?

It's good practice to periodically delete Temporary Internet Files, as well as clear Cookies and History.

  1. Select the Tools menu, and then select Delete Browsing History at the top of the menu.
  2. To delete your Temporary Internet Files, click the Delete files button next to that option.
  3. Once Temporary Internet Files are finished deleting you may proceed to delete the Cookies and History following the same steps as above.
  4. Click the Close button at the bottom of the dialog window.

Where Do I Go if I am Unable to Alter My Settings?

Please contact your Manager, Administrator or your Information Technology department to ensure that your computer will allow for these recommendations. There could be a security, firewall, or other issue that needs to be addressed internally.

How Do I Reset My Password?

Under the login box, please click on the Forgot Password link. To retrieve your password or to reset your password, follow the on screen prompts. First enter a valid user name or email address. If you updated your profile with security questions, you will be able to answer the security questions in order to retrieve your password. Alternatively you can request a temporary password. This option will auto-generate a temporary password that will be emailed to the email address on file. This temporary password will expire in 24 hours. If you do not use the temporary password within the 24 hours, you will need to request a new temporary password.

How Do I Contact SmartPros Customer Care?

If you continue to experience difficulties with the site please contact us Monday thru Friday between the hours of 9am and 5pm Eastern.

Phone Support

SmartPros Financial Campus Customer Care: 800-392-6387

Option 1 – Product Technical Support (PTS)
Option 2 – Continuing Education Department (CE Dept.)

E-Mail Support

financialcampus@smartpros.com

Returning Subscribers

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